Overview
Artificial Intelligence is rapidly becoming embedded in everyday workplace tools-from hiring platforms and performance analytics to productivity software, scheduling systems, and decision-support dashboards. Yet one undeniable truth remains: AI systems make mistakes. Some errors are technical, others stem from flawed data, embedded bias, ambiguous prompts, or unpredictable outputs.
If AI errors may never be fully eliminated, what does that mean for leaders responsible for risk management, compliance, reputation, and employee trust? In this forward-looking and highly practical session, we explore the realities of AI imperfection and what organizations must do to implement AI responsibly. Participants will leave with a clear understanding of risk, governance structures, oversight strategies, and practical guardrails that allow innovation-without exposing the organization to unnecessary legal, ethical, or operational harm.
Why should you Attend
By participating, you will:
- Understand why AI systems inevitably generate errors and the different categories of those errors
- Recognize operational, legal, reputational, and ethical risks tied to AI use in the workplace
- Differentiate between acceptable risk tolerance and unacceptable exposure in business-critical decisions
- Identify where human oversight must remain central in AI-assisted processes
- Learn practical strategies for auditing, monitoring, and supervising AI outputs
- Develop governance frameworks that align AI use with compliance and organizational values
- Create a balanced approach that enables innovation while maintaining accountability
Would you like to understand why AI systems inevitably generate errors and the different categories of those errors?
How about identifying where human oversight must remain central in AI-assisted processes?
Could creating a balanced approach that enables innovation while maintaining accountability be helpful to you?
If you answered “yes” to any of these questions, come laugh, listen and learn as Chris DeVany helps us, our team and our organization improve performance!
Areas Covered in the Session
- Why AI Errors Cannot Be Fully Eliminated: Technical, Data, and Human Variables
- Common Workplace AI Failures: Hallucinations, Bias, Misclassification, and Automation Drift
- Risk Implications for Hiring, Promotions, Terminations, and Performance Decisions
- AI in Operations: Productivity Tools, Forecasting Models, and Decision Support Systems
- Legal and Regulatory Considerations Across Industries
- Reputational Risk and Employee Trust in AI-Driven Work Environments
- Human-in-the-Loop Models: Preserving Judgment and Accountability
- Designing AI Governance Policies and Internal Controls
- When to Restrict or Prohibit AI Use in Sensitive Decisions
- Building an Organizational AI Risk Management Framework for 2026 and Beyond
Who Will Benefit
Speaker Profile
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle's clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, "90 Days to a High-Performance Team", published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.
He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues.
He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.
Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation.
He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.
Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.
Instructor
Chris DeVany
